Rohan Sinha Qualtrics

Rohan Sinha

Rohan Sinha is a senior consultant in the unstructured data analysis domain with extensive experience of designing, piloting, and launching text analysis, customer experience, social media programs for leading telecom, banking, retail players. His subject matter expertise is in enabling complaints and root cause teams to develop and implement unstructured data analysis in retail/personal banking domains. He has worked with most of the top UK banks in the complaints and customer feedback analysis from a root cause, operational, and regulatory perspective. Rohan has enabled big UK retail clients to launch multi-touchpoint unstructured customer feedback analysis and reporting. He advises enterprises on launching or improving their customer experience management programs.

Twitter: @Qualtrics

MY SESSIONS

Growing Importance of Text Analysis in Customer Service

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