7 NLP Must-Haves for Customer Feedback Analysis

Imagine knowing all the easy-to-fix high-impact issues in your business, or being able to track feedback on a new feature, marketing message or pricing structure. Customers leave ‘truth nuggets’ of insights in reviews, surveys, forum posts, support emails and call centre notes, but open-source NLP libraries, off-the-shelf products, and custom-build solutions vary widely in their effectiveness in capturing these insights. In this talk you will learn which features of a text analytics solution are most important, and hear stories from real businesses? data. Whether you want to build or buy, this talk will help you decide what matters.

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