Conference Program
| 8:00am – 8:50am |
Registration & Coffee
|
|---|---|
| Morning Sessions | |
| 8:50am – 9:00am |
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
|
| 9:00am – 9:20am |
Take Sentiment to Market, At Scale
Michael Jones, Salesforce
|
| 9:20am – 9:40am |
Measures that Matter
Melissa Davies, Johnson & Johnson
|
| 9:40am – 10:00am |
“A Good Reputation is More Valuable than Money”
Stefania Accardo, VML
|
| 10:00am – 10:20am |
Leverage Value-Based Consumer Segments Using Social Media Data
Ravi Iyer, Zenzi
|
| 10:20am – 10:30am |
Natural Language Machine Learning: A method and a challenge to our industry competitors, partners, and friends
Seth Redmore, Lexalytics
|
| 10:30am – 11:00am |
Break
|
| 11:00am – 11:30am |
Panel: Vision & Opportunity
|
| 11:30am – 11:50am |
Growing Importance of Text Analysis in Customer Service
Rohan Sinha, Qualtrics
|
| 11:50am – 12:10am |
Applying Text Analytics and Machine Learning to Assess Consumer Financial Complaints
Tom Sabo, SAS
|
| 12:10pm – 12:30pm |
How Machine Learning Changed Sentiment Analysis, or I Hate You Computer. ;)
Katharine Jarmul, kjamistan
|
| 12:30pm – 1:30pm | Lunch & Networking |
| Afternoon Sessions | |
| 1:30pm – 1:55pm |
Keynote: Personality and the Science of Sharing
Jason Baldridge, People Pattern
|
| 1:55pm – 2:15pm |
7 NLP Must-Haves for Customer Feedback Analysis
Alyona Medelyan, Entopix
|
| 2:15pm – 2:35pm |
Sentiment Analysis in Healthcare
Saeed Mehrabi, Mayo Clinic
|
| 2:35pm – 2:55pm |
The Unreasonable Advantages of Deep Learning
Dan Kuster, Indico
|
| 2:55pm – 3:00pm |
Powering access to online conversational content for social media listening, analytics, and learning
Steve Dodd, Socialgist
|
| 3:00pm – 3:30pm |
Break
|
| 3:30pm – 3:50pm |
Tailor-Made Sentiment Analysis
Eduardo Valencia, MeaningCloud
Chaos & Curiosity
Adam Blumenfeld, Bottlenose
|
| 3:50pm – 4:10pm |
Digital Experience Goes Mobile
Ben Gray, Applause
|
| 4:10pm – 4:30pm | |
| 4:30pm – 4:50pm |
A Neuroscience Perspective on Mobile-Conversion Drivers
Diana Lucaci, True Impact
|
| 4:50pm – 5:15pm |
Keynote: Turn Emotion into Business Impact
Anjali Lai, Forrester Research
|
| Networking Reception | |
| 5:15pm – 7:00pm |
Networking Reception
Join us for drinks and hors d’oeuvres |